Tuesday, April 5, 2011
U.S. Citizens' Personal Information / Privacy is Being Outsourced to India by U.S. Government
Silicon India News
Bangalore: Indian IT Service firms are in for a big lottery with the U.S. government deciding to cut more than $61 billion from their current spending levels. This will prove to be a blessing in disguise for the service firms who are betting on the U.S. government contracts as most of them are pushing hard to be a part of the $100-billion U.S. government outsourcing market. More of government sector contracts will be outsourced to Indian firms as the U.S. states look at gaining greater efficiencies by reducing costs...[Full Article]
Labels: India, outsourcing, privacy
Saturday, August 28, 2010
Maureen Quigley-Hogan is the next generation of call center worker.
Wearing pink slippers and sitting at her desk in her home office in Virginia, she takes a call from a woman in New Jersey who has a question about her credit card bill.
Quigley-Hogan was unemployed for 10 years because she couldn't hold down a traditional job, she says. She has rheumatoid arthritis and fibromyalgia, a disease that causes severe fatigue.
"It was hard to get to a job," Quigley-Hogan says. "The idea of going through a regular schedule of getting up and getting ready for work, I would be exhausted."
She worked in customer service for more than 20 years, so two years ago, she was thrilled to land this job where she can work from home...
[Full Article]Labels: call centers, outsourcing
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